EXCHANGE POLICY

If you are not completely satisfied with your unworn purchase, simply return the item with original receipt and price tickets attached within 14 days for an exchange or Gift Card.
Sorry, we do not offer refunds.

Clearance items, intimate apparel & pierced Jewelry are final sale. A Gift Card will not be replaced it lost or stolen.

Upon return or exchange, your name, address, phone number and signature may be required for audit purposes. Photo ID will be required upon the issuing and redemption of a Gift Card.

THANK YOU FOR SHOPPING WITH US!

The new rue21 will not honor any Gift Cards, Merchandise Cards, reward programs or any other affiliated programs that were issued prior to June 28th 2024.